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Refund and Exchange Policy

At MB Flooring, we strive to ensure your satisfaction with every purchase you make. Our commitment is to provide you with high-quality tiles and flooring solutions that meet your expectations. However, we understand that circumstances may arise where a refund or exchange becomes necessary. To facilitate a smooth process, we have outlined our refund and exchange policy below:

1. Eligibility for Refund and Exchange:

  • To be eligible for a refund or exchange, the item must be unused, in its original condition, and in the original packaging.
  • Refunds and exchanges are subject to approval and may vary based on the condition of the returned item.
  • Customized or special-order items may not be eligible for refunds or exchanges unless they are deemed defective or damaged upon receipt.

2. Timeframe for Refunds and Exchanges:

  • Refunds and exchanges must be requested within 30 days of the purchase date.
  • Any requests made after this timeframe may not be considered, except in cases where the product is covered by our warranty policy.

3. Refund Process:

  • Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.

4. Exchange Process:

  • If you need to exchange an item for the same product or a different one, please contact our customer service team to initiate the exchange process.
  • Once your exchange request is approved, we will provide you with instructions on how to return the original item and receive the replacement.

5. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item is being returned due to our error or a defective product.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

6. Non-Refundable and Final Sale Items:

  • Clearance, sale, and discounted items are considered final sale and may not be eligible for refunds or exchanges unless they are defective.
  • Gift cards and downloadable software products are also non-refundable.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
  • We may require photographic evidence of the damage or defect to process your claim effectively.

8. Warranty:

  • Our products are covered by a limited warranty against manufacturing defects. Please refer to the warranty information provided with your purchase for details on coverage and claims process.

Contact Us: If you have any questions or concerns regarding our refund and exchange policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your experience with MB Flooring is nothing short of excellent.

Last Updated: [Date]

Note: This refund and exchange policy is subject to change without prior notice. Please refer to the most recent version of this policy on our website for the latest information.